Terms and Conditions
Effective Date: 20 February 2025
Last Updated: 20 February 2025
1. Introduction
Welcome to WIP Digital Marketing (“we,” “our,” “us”). These Terms and Conditions govern your use of our website (https://www.wipdigitalmarketing.co.za) and our digital marketing services. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, please refrain from using our website and services.
2. Definitions
Client/User: Any individual or business entity using our website or services.
Services: Digital marketing solutions offered by WIP Digital Marketing, including but not limited to SEO, social media marketing, PPC advertising, web design, and content creation.
Agreement: The contract formed between WIP Digital Marketing and the client upon acceptance of these Terms and Conditions.
3. Services and Engagement
3.1 Service Scope
We provide digital marketing services as outlined on our website. The details of each service package are agreed upon in a separate contract or proposal before commencement.
3.2 Client Responsibilities
The client agrees to provide accurate and complete information necessary for service delivery. Failure to do so may result in delays or additional costs.
3.3 Service Modifications
We reserve the right to modify, update, or discontinue any service at our discretion. Clients will be notified of significant changes affecting ongoing projects.
4. Payment Terms
4.1 Pricing
Pricing for services is available upon request or as agreed in a formal proposal. All prices are quoted in South African Rand (ZAR) unless stated otherwise.
4.2 Payment Schedule
Clients must make payments as per the agreed payment schedule. Services may require a deposit before commencement, with final payment due upon project completion.
4.3 Late Payments
Late payments may result in service suspension, and we reserve the right to charge interest on overdue amounts at a rate of 2% per month.
4.4 Refund Policy
Refunds are issued at our discretion. If a project is cancelled after work has commenced, a partial refund may be provided based on the completed work.
5. Intellectual Property Rights
5.1 Ownership of Work
Upon full payment, the client gains ownership of the final deliverables. However, WIP Digital Marketing retains the right to showcase completed work in its portfolio unless agreed otherwise.
5.2 Third-Party Content
Any third-party content (e.g., stock images, licensed software) used in a project remains the property of the original owner and is subject to their terms of use.
6. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, financial details, and unpublished marketing campaigns.
7. Limitation of Liability
7.1 No Guarantee of Results
While we strive for the best possible outcomes, we do not guarantee specific results from our digital marketing services, as market conditions and competition can vary.
7.2 Liability Cap
Our liability is limited to the total amount paid by the client for the specific service in question. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
8. Termination and Suspension
8.1 Client Termination
Clients may terminate services by providing written notice. Fees for work completed before termination remain payable.
8.2 WIP Digital Marketing Termination
We reserve the right to terminate services if a client violates these terms, engages in unethical business practices, or fails to make timely payments.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of South Africa. Any disputes shall first be resolved through mediation. If unresolved, they will be subject to the jurisdiction of South African courts.
10. Amendments
We may update these Terms and Conditions periodically. Continued use of our website and services after updates constitutes acceptance of the revised terms.
11. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us at:
WIP Digital Marketing
Email: warren@wipmarketing.co.za
Address: Potchefstroom, South Africa
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Privacy Policy
Effective Date: 20 February 2025
Last Updated: 20 February 2025
1. Introduction
Welcome to WIP Digital Marketing ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://www.wipdigitalmarketing.co.za) and our digital marketing services.
2. Contact Information
WIP Digital Marketing
Potchefstroom, South Africa
Email: warren@wipmarketing.co.za
3. Information We Collect
We may collect the following types of personal data:
Personal Identification Information: Name, email address, phone number, and company details.
Billing Information: If you purchase services from us, we may collect payment details (processed securely via third-party payment providers).
Technical Information: IP address, browser type, operating system, and website usage data collected via cookies and analytics tools.
Marketing and Communication Preferences: Your preferences regarding receiving marketing materials from us.
4. How We Collect Your Data
We collect personal data in the following ways:
When you fill out forms on our website (e.g., contact forms, newsletter sign-ups).
When you engage with our digital marketing services.
Through cookies and tracking technologies when you visit our website.
When you interact with us via email, phone, or social media.
5. How We Use Your Data
We use your personal data for the following purposes:
To provide and manage our digital marketing services.
To communicate with you regarding inquiries, services, and support.
To process payments and manage transactions.
To analyze website performance and improve user experience.
To send marketing and promotional materials (with your consent).
To comply with legal and regulatory obligations.
6. Legal Basis for Processing Data
Under GDPR, we process personal data based on the following legal grounds:
Contractual Necessity: To fulfill contracts and provide services you request.
Legitimate Interests: To improve our website, services, and customer experience.
Consent: When you provide explicit consent for marketing communications.
Legal Compliance: To comply with regulatory and legal requirements.
7. Data Sharing and Third Parties
We do not sell or rent personal data. However, we may share your information with:
Service Providers: Third-party vendors who assist with website hosting, payment processing, analytics, and email marketing.
Legal Authorities: When required by law, such as in response to legal requests.
8. International Data Transfers
As we operate in South Africa, your data may be transferred outside the European Economic Area (EEA). We ensure such transfers comply with GDPR by implementing adequate safeguards such as Standard Contractual Clauses (SCCs).
9. Data Retention
We retain personal data only for as long as necessary for the purposes stated in this policy or as required by law. Once the retention period expires, we securely delete or anonymize your data.
10. Your Rights Under GDPR
You have the following rights regarding your personal data:
Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request deletion of your data when it is no longer necessary for processing.
Restriction of Processing: Request limitations on how we process your data.
Objection: Object to data processing based on legitimate interests.
Data Portability: Request to transfer your data to another provider.
Withdraw Consent: If processing is based on consent, you may withdraw it at any time. To exercise these rights, please contact us at warren@wipmarketing.co.za.
11. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can manage cookie preferences through your browser settings.
12. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and users should take precautions when sharing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date indicated at the top. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: warren@wipmarketing.co.za
Address: Potchefstroom, South Africa
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Code of Conduct
Effective Date: 20 February 2025
Last Updated: 20 February 2025
1. Introduction
At WIP Digital Marketing, we are committed to maintaining the highest standards of professionalism, integrity, and ethical behaviour. This Code of Conduct outlines the principles and expectations for our employees, clients, partners, and stakeholders to ensure a respectful and productive working environment.
2. Professionalism and Ethical Conduct
2.1 Integrity
All employees and stakeholders must act honestly, transparently, and in good faith in all business dealings. Misrepresentation, fraud, or unethical behaviour will not be tolerated.
2.2 Confidentiality
We respect the privacy and confidentiality of client and company information. Any sensitive data must be handled with care and only shared with authorized individuals.
2.3 Compliance with Laws
All employees and partners must comply with applicable local, national, and international laws and regulations in all business activities.
3. Workplace Conduct
3.1 Respect and Inclusivity
Discrimination, harassment, or any form of disrespectful behaviour based on race, gender, religion, disability, or any other personal characteristic is strictly prohibited. We foster a diverse and inclusive work culture.
3.2 Professional Communication
All communications - whether internal or external - must be respectful, clear, and professional. Defamatory or harmful language in any format will not be tolerated.
3.3 Conflict of Interest
Employees and stakeholders must disclose any potential conflicts of interest that could impact business decisions or relationships. Personal interests must not interfere with business integrity.
4. Client and Partner Relations
4.1 Commitment to Clients
We are dedicated to delivering high-quality digital marketing services with a focus on transparency, accountability, and measurable results.
4.2 Honest Marketing Practices
All marketing efforts must be truthful and not misleading. We do not engage in false advertising, spam, or manipulative tactics.
4.3 Fair Business Practices
We engage in fair competition and do not participate in activities such as price-fixing, bribery, or other unethical business practices.
5. Data Protection and Security
5.1 Protection of Information
Employees and partners must take appropriate steps to protect company and client data from unauthorized access, breaches, or misuse.
5.2 Compliance with Data Privacy Regulations
We comply with relevant data protection laws, including the GDPR and POPIA, ensuring that personal and client information is handled responsibly.
6. Use of Company Resources
6.1 Responsible Use
Employees and stakeholders must use company resources, including technology, funds, and intellectual property, responsibly and for business purposes only.
6.2 Intellectual Property Rights
All work created for or on behalf of WIP Digital Marketing remains the intellectual property of the company unless otherwise agreed upon.
7. Reporting Violations
7.1 Whistleblower Protection
Anyone who reports a violation of this Code of Conduct in good faith will be protected from retaliation. Reports should be made to management or via the designated reporting channel.
7.2 Corrective Actions
Violations of this Code of Conduct may result in disciplinary actions, including warnings, suspension, termination, or legal proceedings, depending on the severity of the misconduct.
8. Amendments and Updates
This Code of Conduct may be revised periodically to align with best practices and legal requirements. Continued engagement with WIP Digital Marketing implies acceptance of any updates.
9. Contact Information
For any questions or concerns regarding this Code of Conduct, please contact us at:
WIP Digital Marketing
Email: warren@wipmarketing.co.za
Address: Potchefstroom, South Africa
By engaging with WIP Digital Marketing, all employees, clients, and partners acknowledge and agree to comply with this Code of Conduct.